For Bikes

Returned items must be in new condition with their original packaging and unassembled. Purchases must be returned within 30 days.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to royalbabyglobal.com in place of a refund.

All returns require an RMA (Return Merchandise Authorization) number, which may be obtained by contacting RoyalBaby Customer Service at service@royal-bike.com. Our service team will take care of your return request in 12 hours.

Please add the RMA# to the outside of the box you are returning. Failure to provide an RMA number with return items may be subject to no refund for your returns. Please be sure to use a secure shipping method to send the item, so that it may be tracked. RoyalBaby will not be responsible for items lost during shipping and cannot process your return until the item is received.

Any large package surcharge charged at checkout is non-refundable.

Returns and refusal of delivery will be subject to a 10% restocking fee.

Products weighing over 27 pounds or with wheel sizes of 18-inch and larger are subject to a large package surcharge.

The $15 large package surcharge charged at checkout is non-refundable.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Refunds will not include the cost of any initial shipping costs or any large package surcharges.

If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges and re-stocking fee, if applicable.

For Parts

Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts. 

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting RoyalBaby Customer Service at service@royal-bike.com.

Defective Product

We want you to be pleased with your RoyalBaby purchase. If you receive a product that is not functioning properly, please LiveChat or email our Customer Service Department at service@royal-bike.com. Our service team will take care of your case in 12 hours.

Cancellation/Changes to your Order



If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting RoyalBaby Customer Service at service@royal-bike.com.

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.